Microsoft Copilot for Customer Insights
Use real-time data and useful insights to give each customer a personalised experience.
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Introduction to Microsoft Copilot for Customer Insights
Data is important in this world because people want things to be unique to them. Business can learn about, plan for, and meet customer goals with Microsoft Dynamics 365 Customer Service. The more contacts, preferences, and behaviours a business sees about a customer, the better it can get to know them and serve them better everywhere it deals with them.
You can get a full picture of every customer with the Microsoft Dynamics 365 Customer Service Module because it brings together data from different sources. You can make better decisions and connect with them more deeply when you know this. This solution turns the things you do with people into useful data, whether you work in retail, banking, healthcare, or business-to-business.
Use Cases of Microsoft Copilot for Customer Insights
Microsoft Copilot for Customer Insights helps businesses analyze customer data, predict behaviors, and personalize experiences to drive engagement and loyalty.
Personalized Customer Engagement
Businesses can learn more about customers' likes and dislikes and past contacts with them through the Microsoft Dynamics 365 Customer Service Module. This lets teams provide highly personalised support and campaigns that are made to fit each person's needs.
Real-Time Customer Journey Tracking
Advanced Dynamics 365 customer service features let you see in real time how customers move through your system and the places where they interact with you. This helps support teams find ways to get people more involved and solve problems before they happen.
Predictive Customer Behavior Analysis
AI and machine learning are used by Microsoft Dynamics 365 Customer Service to look at patterns in customer behaviour. This helps the company predict customer turnover, find upsell chances, and give customers the experiences they want.
Omnichannel Customer Support
When you talk to customers through the app, you can do so by phone, email, chatbots, and social media. These Dynamics 365 customer service features make sure that no matter what way you use, the process is smooth and the same.
Improved Operational Efficiency
Dynamics 365 customer service application helps support teams handle their work better and respond faster with smart routing, automated case management, and integration with CRM tools.
Sales and Service Recommendations
Provide sales and service teams with AI-driven suggestions to improve customer interactions and upsell opportunities.
Facts and Figures
Make the most out of our custom web application development services
Years of Development Experience
Software Engineers & Technical Staff
Software Designed, Developed & Deployed
Countries Clients Served
Happy Customers
Industries We Serve
At Shaans Solutions, we understand that each industry has unique challenges and opportunities. Our expertise spans across various sectors, enabling us to deliver customized solutions that drive innovation, efficiency, and growth. Whether you’re in healthcare, finance, retail, manufacturing, distribution or any other industry, our dedicated team of certified consultants is here to help you achieve your business goals with cutting-edge technologies.
Streamline support and boost loyalty—book a demo of dynamics 365 customer service today!
Shaans Solutions helps to optimize and fine-tune your system to scale with your business and meet changing customer expectations
Microsoft Copilot for Sales is evolving into a proactive AI assistant, automating CRM updates, enhancing pre-meeting insights
1.
AI-Powered Service Automation
Microsoft Dynamics 365 Customer Service will have more AI features in the future. For example, virtual bots will be able to solve common issues without any help from a person, and sentiment analysis will help figure out which issues are the most essential.
2.
Voice of the Customer Integration
Upcoming updates to the Microsoft Dynamics 365 Customer Service Module will focus on customer feedback loops and surveys, enabling businesses to adapt quickly to client needs.
3.
Self-Service Portals
Driven by evolving dynamics 365 customer service features, companies will see increased adoption of self-service solutions like AI-powered FAQs, community forums, and knowledge bases.
4.
Advanced Data Visualization
Visual analytics powered by Power BI will further enhance how businesses track KPIs, service levels, and customer satisfaction—making dynamics 365 customer service pricing more justifiable through ROI transparency.
5.
End-to-End Implementation Services
Our skilled consultants make sure that the implementation of Dynamics 365 Customer Service goes smoothly by making sure that the solution fits your unique business goals and workflows.
6.
Transparent Pricing Guidance
We offer clear, customized insights into Dynamics 365 Customer Service pricing to help you understand licensing options.
Why Choose Shaans Solutions For Microsoft Copilot for Customer Insights?
Dedicated Support
Quick Turn-Around And Dedicated Support By 100% In-House Team
Top-Rated Company
Hundreds Of Real Reviews On Google And Top Developer Forums
Hire Experts
We Provide Pre-Vetted Qualified Engineers For Your Projects
Modern Infrastructure
We Have The Best Workplace With Modern Infrastructure In The City
Local Support
Get Local Support From Our Consultants In USA, UK And India
Save Up-To 60%
Optimise Development Costs By More Than 50% And Increase ROI
Awards And Achievements
We are pleased that we are known for our honesty, originality, and invention. Our awards and achievements are the trust and pleasure of our customers and partners.
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Reach out today and learn how dynamics 365 customer service can streamline your support operations.
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Tools and Technologies Used in Microsoft Copilot for Customer Insights
Copilot integrates advanced AI, Microsoft Graph, and data analytics tools to provide a 360-degree customer view.
Microsoft Copilot AI
- Azure OpenAI Service
- Microsoft Dynamics 365 Customer Insights
- Microsoft Fabric
- Machine Learning (ML)
- Natural Language Processing (NLP)
- Microsoft Graph API
UI/UX
- Figma
- Power Apps (for custom dashboards)
- Copilot Studio (custom UI experiences)
- Adaptive Cards
- Fluent UI
- Power Pages
Data & Backend
- Microsoft Dataverse
- Azure Data Lake
- Azure Synapse Analytics
- Cosmos DB
- Azure SQL
- Common Data Model (CDM)
AI & Automation Tools
- Azure Cognitive Services
- Azure Machine Learning
- Power Automate (workflow automation)
- Power Virtual Agents (chat & support bots)
- Copilot Studio (AI prompt design)
Customer Insights Tools
- Dynamics 365 Customer Insights – Data
- Dynamics 365 Customer Insights – Journeys
- AI-Powered Customer Segmentation
- Predictive Scoring (Churn, Purchase Likelihood)
- Real-Time Data Enrichment
- Unified Customer Profiles
Analytics & Insights
- Power BI
- Customer Data Platform (CDP) Analytics
- Real-time Dashboards
- KPI Monitoring
- AI-Driven Recommendations
Integration Tools
- Microsoft Teams
- SharePoint
- OneDrive
- REST/OData APIs
- Data Connectors (Power Platform)
- LinkedIn Integration
Security & Compliance
- Azure Active Directory (AAD)
- Microsoft Purview
- Role-Based Access Control (RBAC)
- Data Loss Prevention (DLP)
- Compliance Manager
Collaboration & Communication
- Microsoft Teams
- Outlook
- Viva Sales
- Loop Components
- Microsoft Planner
Technology Combinations We Work With
We work with a wide range of technology combinations, including Microsoft Azure, Power Platform, AI, and cloud-based solutions to drive innovation and efficiency.
Microsoft Dynamics 365 + Power BI
Turn customer data into actionable intelligence, combining service metrics with visual dashboards.
Microsoft Dynamics 365 + Azure AI
Use cognitive services to enhance predictions and customer sentiment analysis.
Microsoft Dynamics 365 + Microsoft Teams
Users collaborate on the app for speedy task completion and improved performance of internal support staff.
Frequently Asked Questions
As a trusted development support company in India, we offer flexible and tailored project engagement models to suit your unique business needs. Whether it’s a full-scale project or dedicated resource support, our agile approach ensures smooth collaboration and results-driven delivery.
System for managing relationships with customers, Dynamics 365 Customer Service is part of Microsoft's cloud infrastructure. You can get more real-time details about service and feel more comfortable talking to customers.
The knowledge base of Dynamics 365 provides valuable customer service tools including AI chatbots alongside smart routes and customer feedback integration and omnichannel help.
The cost of Dynamics 365 customer service depends on the license type together with added features and user quantity. Our team will help you select a cost-effective pricing structure for your business operations without charging any fees.
During Dynamics 365 for customer service deployment projects all these tasks must be completed: system definition, solution configuration, integration setup, testing procedures, employee education, and post-launch support.
All information about a customer can be found in one place with the Microsoft Dynamics 365 Customer care Module. Cases can be handled automatically, and all channels should get the same amount of care.
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